Frequently Asked Questions
Everything you need to know about shopping with YourLibaas UAE
What is the typical delivery timeframe within the UAE?
We offer express shipping across the UAE. Standard delivery typically takes 1-2 business days for Dubai, Sharjah, and Abu Dhabi, while other emirates may take up to 3 business days.
Are all the products on YourLibaas 100% authentic?
Yes, we guarantee that all products on our platform are 100% original and sourced directly from the official brands. Each outfit comes in its original brand packaging with authentic tags.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy for unused items with original tags and packaging intact. Please note that customized or stitched outfits are not eligible for return unless there is a manufacturing defect.
Do you offer Cash on Delivery (COD) in the UAE?
Yes, we provide Cash on Delivery as a payment option for all orders within the UAE. You can also pay securely via Credit/Debit cards or through installment services like Tabby and Tamara.
Do you provide tailoring and stitching services?
Absolutely. We offer professional stitching services for our unstitched collections. You can select the 'Stitching' option on the product page and provide your measurements according to our size guide.
How can I track my order status?
Once your order is dispatched, you will receive an SMS and email containing a tracking link. You can also track your package directly through the 'Order History' section in your YourLibaas account.